Patient Safety, Rights & Responsibilities
Patient Safety
SMF’s foremost priority is patient safety. We leave no stone unturned and pay attention to every detail and regulation to ensure our patients’ safety across all our campuses. Our best practices, coordinated with the expertise of our medical and non-medical crew, ensure every patient’s safety.
SMF provides our patients with
- A safe, clean, and healthy environment
- Best-in-class technology adhering to industry standards of safety and security
- Prompt response to their health care needs
- Caregivers who communicate clearly and effectively and answer all the questions patiently and definitively to keep them as informed as possible regarding their care and treatment
Measures adopted by SMF
for patient safety
Measures adopted by SMF for patient safety
Patients must constantly wear their hospital ID Bands and ensure that the patient name and medical record number (UHID number) are correct. SMF staff members will regularly check the patient’s ID Band before any procedure, or test is performed or dispensing medicine, to ensure the right procedural care is given.
To provide a safe environment, patients are requested not to bring electrical appliances, such as toasters, water heaters, electrical ovens and so on for use in their rooms.
The attendant should accompany the patient to ensure enhanced patient safety.
Patients are requested to use the call bell to reach the nurses for help and use safety features like handrails on the beds and footstools while getting up and down from the bed. Grab bars are provided in the restroom for aid, and safety belts in the stretchers and wheelchairs to ensure complete safety.
- To respect his/her special preferences, spiritual and cultural needs
- To respect his/her personal dignity and privacy during examination, procedures, and treatment
- To get protection from neglect or abuse
- To maintain patient information confidentiality
- To refuse the proposed treatment
- To seek an additional opinion regarding clinical care
- To complain and information on how to voice a complaint
- To get information on the expected cost of the treatment
- To get information on the attending doctor's name, care plans, progress, and health care needs
- To obtain access to their clinical records
- To get information and education about their health needs.
- To obtain informed consent before blood and blood components transfusion, anaesthesia surgery, initiation of any research protocol, and any other invasive high-risk procedures/treatment.
- To provide all personal and family health information needed to provide appropriate care, including reporting if you are in pain or require pain relief
- To participate to the best of your ability in making decisions about your medication and treatment and to comply with the agreed-upon treatment plan
- Politely question your physician or other care providers when you do not understand any information or instructions
- Inform your physician or other care providers if you desire to transfer to another physician, caregiver, or facility
- To be considerate of others receiving and providing care
- To comply with the facility policies and procedures, including smoking, noise, and not exceeding the number of visitors
- To accept financial responsibility for health care services and settle the bill promptly
- Taking responsibility for the safety of your valuables and personal belongings
Patient Responsibilities
To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain or require pain relief.
To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plane of care.
To ask questions to your physician or other care providers when you do not understand any information or instructions.
To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver or facility.
To be considerate of others receiving and providing care - To respect his/her special preferences, spiritual and cultural needs
- To respect his/her personal dignity and privacy during examination, procedures, and treatment
- To get protection from neglect or abuse
- To maintain patient information confidentiality
- To refuse the proposed treatment
- To seek an additional opinion regarding clinical care
- To complain and information on how to voice a complaint
- To get information on the expected cost of the treatment
- To get information on the attending doctor's name, care plans, progress, and health care needs
- To obtain access to their clinical records
- To get information and education about their health needs.
- To obtain informed consent before blood and blood components transfusion, anaesthesia surgery, initiation of any research protocol, and any other invasive high-risk procedures/treatment.
- To provide all personal and family health information needed to provide appropriate care, including reporting if you are in pain or require pain relief
- To participate to the best of your ability in making decisions about your medication and treatment and to comply with the agreed-upon treatment plan
- Politely question your physician or other care providers when you do not understand any information or instructions
- Inform your physician or other care providers if you desire to transfer to another physician, caregiver, or facility
- To be considerate of others receiving and providing care
- To comply with the facility policies and procedures, including smoking, noise, and not exceeding the number of visitors
- To accept financial responsibility for health care services and settle the bill promptly
- Taking responsibility for the safety of your valuables and personal belongings