Outpatient Service
Before visiting SMF, patients must book an appointment to ascertain the doctor’s availability according to their speciality. The location of the services has to be made sure of whether IP, OP, or Annexe. Patients must carry old reports (if any) to facilitate and ensure an accurate diagnosis.
We recommend you book in advance whenever possible while consulting a doctor. You may book in advance using one of the below channels
- Telephone – Call (044-26144123/ 124/125/480 – Available from 7.15 am – 7.45 pm) for immediate confirmation
- New patients need to register themselves at the reception counter
- Old patients must produce their MR number; if it's unavailable, they must contact the reception counter for further guidance. Old patients who have had investigations done need to check their mail (if already given) or contact the Centralised Dispatch counter to update their mail ID
Facilities At OP Center
Clinical
Support Services
- Anaesthesiology
- Cardiology
- Cardiothoracic Surgery
- Dental & Maxillofacial Surgery
- Dermatology
- Diet Counselling
- Endocrinology
- ENT
- Family Practice
- General Surgery
- Geriatrics
- Haemotolgy/Haemoto Oncology
- Health Checkup
- Histopathology Lab
- Infectious Diseases
- Infertility
- Internal Medicine
- Medical Gastroenterology
- Medical Oncology
- Nephrology
- Neurology
- Neurosurgery
- Obstetrics & Gynaecology
- Ophthalmology
- Orthopaedic Spine Surgery & Trauma Care
- Paediatrics
- Paediatric Nephrology
- Paediatric Surgery
- Paediatric Urology
- Paediatric Cardiology
- Pulmonology
- Rheumatology
- Surgical Oncology
- Urogynaecology
- Urology & Andrology
- Vascular Surgery
Support Services
- Audiometry/Speech Therapy
- ECG/PFT (Lung Function Test)/Echocardiography
- Imaging Sciences (X-Ray/Ultrasound/MRI)
- Pharmacy
- Laboratory Services
- Physiotherapy
Facilities at SMF Annexe Out-Patient
Clinical & surgical
Support Services
- Orthopaedics
- ENT
- General Surgery
- Surgical Specialities
- Family Medicine & PHC
- General Medicine
- Paediatrics/Paediatric Specialities
- Obstetrics & Gynaecology
- Walk-in Clinic
Support Services
- Physiotherapy
- X-ray
- ECG room
- Laboratory
- Pharmacy
Before You Visit
If you are visiting the hospital for the first time, then you may register your personal particulars while visiting SMF OP center.
Limited parking is available within the hospital premises, on a first come first served basis. Public car park is available across the road.
You will receive an SMS on your registered mobile number after every booking with the date, time, speciality, and doctor's name. Kindly update your phone number. In an emergency, where a doctor cancels your appointment, you will receive an SMS, and also the front desk staff will call and cancel the appointment or reschedule accordingly.
Government issued ID proof, referral letter if any. If you are an old patient, kindly bring your registration card or MR number.
After You Reach
Register
New patients can contact the reception counter for one-time registration. You will be provided with the MR number. Please note that if you have visited the hospital earlier, but don’t have the registration number, you need not register again. You can easily contact one of the counters and request help to retrieve your UHID (Unique Hospital Identification number).
After You Reach
New patients are requested to contact the Reception Counter for One Time Registration where they will receive the MR number. Please note that if you have visited the hospital even once you need not to register again. You may contact one of the counters and they will help you retrieve your UHID (Unique Hospital Identification number).
Wheelchairs are available at the entrances of the hospital. Once you reach SMF, attendants shall provide the wheel chair or trolley according to your needs and take you safely to the required destination as per your request. During your process of consultation, if you need the service, you may contact the Patient Relations Officer posted in OP areas or the OP Attendant at the OPD Ground Floor.
Consultation Payment can be made at the concerned counters.
Investigations payment can be made at the centralized billing counter at the Ground floor.
Investigations payment can be made at the centralized billing counter at the Ground floor.
Payment can be made through card, UPI, cash and NEFT.
Once you have reached the concerned Speciality OP counter outside the doctors OP, you have booked appointment the token will be handed over to you as per your arrival, if you are a walk-in patient also you will be handed over the token as per your arrival and TV placed outside indicate that the doctor is ready to see you. When you have been called by the doctor the audio with token number, doctor name, room number will be displayed in the Monitor placed in every OP.
Billing for investigations and procedures can be done at the Centralized Billing Counter at the ground floor. If any procedure done the payment can be made in the concerned counter.
The diagnostics services billing will be done through pre paid.
The diagnostics services billing will be done through pre paid.
Once the results of your investigations are ready you will receive an email with and you can view your reports within 24hrs.
If you want to meet the doctor the same day for reviewing the result, you may go the OPD directly. Please remember to book your appointment for your next review before you leave the hospital.
Patient safety, rights,
and responsibilities
a. We provide patients with assistance like wheelchair with safety belt, stretcher with safety belt to prevent falling. The patient can also have one person accompanying them if required.
b. Assistance provided while the patient uses the restroom.
c. SMS sent to all registered patients and families regarding safety measures for using mask while entering the hospital & sign boards also placed.
d. Oxygen cylinder available at the entrance if any patient requires while entering the hospital premises.
b. Assistance provided while the patient uses the restroom.
c. SMS sent to all registered patients and families regarding safety measures for using mask while entering the hospital & sign boards also placed.
d. Oxygen cylinder available at the entrance if any patient requires while entering the hospital premises.
a. To respect his/her special preferences, spiritual and cultural needs
b. To respect his/her personal dignity and privacy during examination, procedures and treatment
c. To get protection from neglect or abuse
d. To treat patient information as confidential
e. To refuse treatment
f. To seek an additional opinion regarding clinical care
g. To complain and information on how to voice a complaint
h. To get information on the expected cost of the treatment
i. To get information on Care Plan, progress and information on their health care needs
j. To get information and education about their health needs
k. To obtain informed consent before transfusion of blood and blood components, anaesthesia surgery, initiation of any research protocol and any other invasive high risk procedures/treatment
b. To respect his/her personal dignity and privacy during examination, procedures and treatment
c. To get protection from neglect or abuse
d. To treat patient information as confidential
e. To refuse treatment
f. To seek an additional opinion regarding clinical care
g. To complain and information on how to voice a complaint
h. To get information on the expected cost of the treatment
i. To get information on Care Plan, progress and information on their health care needs
j. To get information and education about their health needs
k. To obtain informed consent before transfusion of blood and blood components, anaesthesia surgery, initiation of any research protocol and any other invasive high risk procedures/treatment
a. To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain or require pain relief.
b. To participate to the best of your ability in making decisions and your medication treatment and to comply with the agreed upon plan of care.
c. To ask questions to your physician or other care providers when you do not understand any information or instructions
d. To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver or facility.
e. To be consideration of others receiving and providing care
f. To comply with the facility policies and procedures including those regarding smoking, noise and numbers of visitor’s
g. To accept financial responsibility for health care services and settle billing promptly
h. You are responsible for the safety of your valuables and personal belongings
b. To participate to the best of your ability in making decisions and your medication treatment and to comply with the agreed upon plan of care.
c. To ask questions to your physician or other care providers when you do not understand any information or instructions
d. To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver or facility.
e. To be consideration of others receiving and providing care
f. To comply with the facility policies and procedures including those regarding smoking, noise and numbers of visitor’s
g. To accept financial responsibility for health care services and settle billing promptly
h. You are responsible for the safety of your valuables and personal belongings
Patient safety
SMF’s foremost priority is patient safety. We leave no stone unturned and pay attention to every detail and regulation to ensure that our patients’ safety is ensured across all our campuses. Our best practices, coordinated with the expertise of our medical and non-medical crew ensure that every patient’s safety is ensured.
At SMF, we provide our patients with
- A safe, clean and healthy environment
- Best in class technology adhering to industry standards of safety and security
- Prompt response to their health care needs
- Caregivers who communicate clearly and effectively and answer all the questions patiently and definitively to keep them as informed as possible regarding their care and treatment
Patient safety
SMF’s foremost priority is patient safety. We leave no stone unturned and pay attention to every detail and regulation to ensure that our patients’ safety is ensured across all our campuses. Our best practices, coordinated with the expertise of our medical and non-medical crew ensure that every patient’s safety is ensured.
At SMF, we provide our patients with ->
- A safe, clean and healthy environment
- Best-in-class technology adhering to industry standards of safety and security
- Prompt response to their health care needs
- Caregivers who communicate clearly and effectively and answer all the questions patiently and definitively to keep them as informed as possible regarding their care and treatment
Modes of Payment
We accept all major Visa/Mastercard, credit cards. In addition we accept Traveller’s cheques. Alternatively, payment may be made by cash either in the local currency or certain foreign currencies (please check with the desk for accepted currencies).
Admission
During the admission process, an initial deposit will have to be made. A separate in-patient billing department is available (please refer to our location/direction link to locate the in-patient billing department at any one of our facilities). The deposit amount will depend on the type of room requested for. This deposit amount is required pending the approval from your insurance provider, and will be refunded once approval is received. In the event your insurance provider does not provide their approval within 2 days of your admission, then the patient is requested to settle the dues on their hospital stay and later prefer their claim with their insurance company.
For the convenience of our International patients, our insurance staff team will help verify the insurance coverage available together with information on benefits available to patients who are scheduled for procedures and stay at any one of our campuses. Our expert staff will work directly with your insurance provider to confirm that all the authorizations are approved, preceding a patient’s visit.
Our hospital at all the locations are accredited and recognized by all major insurance companies. For a list of the Insurance Providers that we work with internationally, we request you to please contact us. Other than the insurance companies listed, we will not be able to accept or process any other foreign insurance coverage for treatment requirements. The coverage is subject to approval from the insurance company under reference.
For the convenience of our International patients, our insurance staff team will help verify the insurance coverage available together with information on benefits available to patients who are scheduled for procedures and stay at any one of our campuses. Our expert staff will work directly with your insurance provider to confirm that all the authorizations are approved, preceding a patient’s visit.
Our hospital at all the locations are accredited and recognized by all major insurance companies. For a list of the Insurance Providers that we work with internationally, we request you to please contact us. Other than the insurance companies listed, we will not be able to accept or process any other foreign insurance coverage for treatment requirements. The coverage is subject to approval from the insurance company under reference.