Insurance & Billing

Insurance Process

insurance-process

To begin the cashless insurance process, patients must approach the insurance department with an admission slip from their doctor and follow up with the TPA / Insurance companies for pre-authorisation approval.

In case the payment is covered by the insurance company, the patient can contact the insurance department for any inquiries.

insurance-process
Cover For Your Health

SMF Insurance Department staff will assist you and guide you in the process of obtaining
the cashless facility from the TPA / Insurance company.

Private Insurance Companies (Individual and corporate card holders)

ADITYA BIRLA HEALTH INSURANCE CO. LTD.

ICICI LOMBARD GENERAL INSURANCE CO. LTD.

BAJAJ ALLIANZ GENERAL INSURANCE CO. LTD.

ROYAL SUNDARAM ALLIANCE INSURANCE CO. LTD.

STAR HEALTH AND ALLIED INSURANCE CO. LTD.

Third Party Administators (Only for corporate card holders)

FAMILY HEALTH PLAN INSURANCE TPA PVT. LTD.

RAKSHA INSURANCE TPA PVT. LTD.

VIDAL HEALTH INSURANCE TPA PVT. LTD.

MD INDIA HEALTHCARE TPA PVT. LTD.

GOOD HEALTH PLAN INSURANCE TPA SERVICE PVT. LTD.

PARAMOUNT HEALTH SERVICES AND INSURANCE TPA

MEDI ASSIST INDIA INSURANCE TPA PVT. LTD.

Disclaimer: Partnerships with insurance providers are updated on a regular basis. Please check with SMF insurance department for guidance on insurance.

Billing Process

Patients are requested to pay deposit amount periodically. Final bill will be given at the time of discharge.

All bills have to be settled either through cash/credit card/debit card/NEFT. The hospital does not accept cheques.

Patient Discharge

When a patient has been discharged by their physician, they must contact the Ward secretary or nursing Staff and let them know the probable time of their departure. The discharge process will be completed within two hours from the discharge declaration by the consultants. Ward secretaries will ensure that the hospital bills are kept ready for final settlement. The Inpatient Billing counter will be opened for processing discharges and final settlements on any day including Sundays and holidays. The pharmacy returns will be done before closing the final bill.

All patients other than those enjoying credit facilities with the hospital, must settle their bills fully before leaving the hospital. If they desire to make any alternate arrangement, they must contact the billing supervisor or Patient Relation In-charge.

Upon settlement of bills, the billing section will issue a discharge slip to the patient attender which should be handed over to the secretary / floor nursing staff, then they can collect their reports and discharge summaries.
Once the final bill settlement has been made, patients are expected to vacate their rooms within one hour.

Billing Information

Consultation payment can be made at the concerned counters, and investigation payment can be made at the centralised billing counter on the ground floor.
We have a centralised billing counter on the ground floor. After consultation with the doctor, if the patient is advised to get admitted, the front desk staff will coordinate with the patient for the entire admission process over the phone.
The patients are requested to pay the deposit amount periodically. The final bill will be presented at the time of discharge.
All bills must be settled through cash/credit card/debit card/NEFT. The hospital does not accept cheques.
Billing for investigations and procedures can be done at the centralised billing counter on the ground floor. The payment can be made at the counter if any procedure is required.
The diagnostics services billing will be done through pre-paid modes.
Accepted payment modes are cards, UPI, cash, and NEFT.
All major Visa/Mastercard cards are accepted. Additionally, we accept Traveller’s cheques. Alternatively, payment may be made by cash, either in the local currency or select foreign currencies (please check with the desk for acceptable currencies).